Shipping Policy
Last updated: August 24, 2026

Thank you for visiting and shopping at our store. Following are the terms and conditions that constitute our Shipping Policy.

1. Processing & Handling Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, which will include tracking information where applicable.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your destination and selected delivery method.

Delivery timelines vary depending on the destination region and local courier operations. Please refer to the estimated delivery window provided at checkout.

3. Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, please ensure that the exact payment amount is ready at the time of delivery to facilitate a smooth handover by our courier partner.

Our support team may contact you via phone or email to verify your order details before dispatch. Please ensure your contact information is accurate.

4. Shipment Confirmation & Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation email or message containing your tracking number(s).

You can use the tracking number to monitor your shipment's progress as it makes its way to you.

5. Customs, Duties, and Taxes
Depending on your delivery location, you may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country.

Our store is not responsible for these charges if they are applied and are your responsibility as the customer.

6. Damaged or Lost Packages
If your order arrives damaged in any way, please contact us as soon as possible at pawscareofficials@outlook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If your package is delayed, lost, or shows delivery issues, please reach out to our support team so we can coordinate with the courier service on your behalf.

7. Contact Us
If you have any further questions or need assistance regarding your shipment, please do not hesitate to contact us at:

Email: pawscareofficials@outlook.com